Terms and Conditions

The Equestrian Emporium website (“our”, “we”, “us”, “our site” “the site”) is made available to you and pursuant to the following Terms & Conditions, Privacy Policy and any other rules posted on our site which is referred to collectively as “T&C’s”

By visiting The Equestrian Emporium website you are accepting and consenting to the practices described in the T&C’s. If you do not agree/accept or consent to these T&C’s, please refrain from using our website, or alternatively drop us an email letting us know the reasons why.

Amendments to Terms and Conditions

From time to time The Equestrian Emporium requires amendments to be made to the T&C’s due to changes in applicable law and/or changes in Internet technology. We reserve the right to change the T&C’s without notification. The T&C’s described on this web page should be checked regularly by you. T&C’s are effective immediately once uploaded to this site.

Payment

We do not accept any responsibility for loss or damages incurred by you for incorrect account details being submitted by you via your financial institution when transferring funds to our account. If in doubt please double check the account details prior to sending funds.

Please note we do not have any control over the time it takes for funds to transfer from your financial institution to our bank account. We cannot be held liable for any delay.

Orders

Orders placed at The Equestrian Emporium are not binding until the order is paid in full. If you are paying by EFT, please take into account the potential latency in transferring funds into our bank account. We will not be held responsible for the delay in payments by yourself and/or by your financial institution.

Your order must contain your name, e-mail address and mailing address for us to satisfy order requirements. If you fail to provide valid information we may cancel your order.

You may cancel your order by contacting us at equestrianemporiumbairnsdale@gmail.com Depending on the status of your order we will charge a restocking fee of 15.00%

Sale Items:
• Sale items are final sale and are not eligible for refunds or exchanges.

Shiping and Handling

• Orders and returns will be processed within 1-3 business days.
• Delays may occur during busy periods. If you have any questions, please contact us at equestrianemporiumbairnsdale@gmail.com

1.1 Shipping Times

Within Australia:
• Standard: 2-5 Business Days
• Express: 1-3 Business Days

Note: Once an order has been dispatched, The Equestrian Emporium cannot control delivery times or guarantee against delays. However, we’ll assist if your order goes missing—please contact us via email.

Door to Door Service

The door to door service is $10 per order, it is free delivery for orders over $150. Bairnsdale Region, VIC meaning Orbost to Sale including but not limited to Buchan, Bruthen, Maffra, Bengworden etc. Days & times will be organised by sms or email. 

Delivery will be organised once funds have cleared. If no one will be home for delivery a safe undercover place must be made available to leave items & a photo will be sent by sms on delivery.

Products

Product pricing is correct at the time of placing an order. Upon accepting and placing an order you agree to the product price which appears on that order. Listed price is subject to change at any time. The Equestrian Emporium reserves the right to change or correct product prices and/or specifications without notice due errors and or changes in market conditions.

The Equestrian Emporium will make every effort to represent products online as accurately as possible. Electronic media relating to products are sourced directly from the manufactures which include pictures, descriptions and specifications. We will check the validity and accuracy against the actual products and will align product specifications where appropriate. Product availability is subject to change at any time without notice.

Refunds

Please choose products carefully. The Equestrian Emporium will not exchange or refund because you have changed your mind and/or the product did not turn out as to what you expected. In the case you want to return your product/s you must

-i) return the product in the original condition with the original packaging such that the product can be resold

ii) accept store credit of the original product amount minus fee of 15.00% (whichever is lower). If the returned item has been damaged, tampered and/or altered in any way such that the product is not re-sellable we will additionally determine and apply an appropriate compensation fee to your store credit. If these above mentioned fees exceed the available store credit we will formally request you to pay any additional costs.

Disclaimers

To the extent applicable by law we exclude all liability for loss or damage of any kind relating to the use of our website including, but not limited to, loss or damage as a result of:

• negligent use of computer equipment
• inability to use this website or lack of general browsing skills
• unauthorised use of this web site though means other than web browsers
• internet interruption due to connection loss and/or web server downtime
• errors, inaccuracies and/or mistakes on our site
• injury or accidental property damage of any kind as result of viewing/using or visiting our website and/or linked 3rd party websites
• misinterpretation of opinions, information, advice, representation and/or omissions
• any computer viruses, malware or any suspect code which could be transmitted through our website or linked 3rd party websites.

Warranties

As a consumer you are entitled to warranties and statutory conditions under the Competition and Consumer Act 2010 (“Act”) . These are in addition to any voluntary warranties offered by product manufactures. Where a “major” failure is found to be in breach of warranty bound by the terms of the Act, then a remedy will be determined by either a refund or replacement by yourself. In all other cases a breach in warranty will be determined by refund or replacement by us. We will refund or replace the product on determination of a “major” or “non-major” failure if the product does not match the description, is unfit for its intended use or purpose, is not of acceptable quality or is unsafe. Where a replacement or refund is determined we will ask you to send the item back to us before replacing it or refunding you money. Refunds are issued in the same manner as payment to us, hence if you paid for the item with PayPal you will be refunded through PayPal.

Please always retain proof of purchase.

How do you claim for warranty refund

You must notify us in a reasonable time frame upon receipt of goods, usually this would be within a 14 day period of delivery for a failure to become apparent depending on the nature of the products.

You must contact us via this email equestrianemporiumbairnsdale@gmail.com and describe the issue with your product and we’ll best advise you on what to do next.

Replacement of products or refunds will not be made until the original product has been received by us and your claim correctly verified.

We will endeavour to refund or replace your product within 21 days on receipt of goods. This may take longer depending on uncontrollable external factors.

If we believe under our reasonable opinion that the product upon receipt by you has become unfit for its intended use, has become unsafe or become of unacceptable quality due to wear and tear or failure to adhere to manufacturer’s instructions or using it inappropriately or failure to take reasonable care we will not refund or replace the product.

Email – equestrianemporiumbairnsdale@gmail.com